Freight costs are calculated at a per kg basis. The shipping charges will be calculated upon checkout of your order. The NNC subsidized items weight for level 1 and level 2 will be subtracted at the time of checkout. The subsidy rates and freight are based on what community you are having the goods shipped to. You will receive a detailed invoice once your order has been completed and shipped. All orders in order to be charged per kg have to be a minimum 6 KG to Kivalliq Communities. You will receive an error if the order does not meet the minimums to ship. We reserve the right to confirm NNC subsidized orders fall under the qualification for subsidy for personal, restaurants and grocery stores. Mining camps, construction companies and government institutions are not approved for subsidizing. For further information please refer to www.nutritionnorthcanada.gc.ca
We use our shipping rate with First Air and charge the freight amount to your order. Should you want to use your own rate please let us know ahead of time when placing the order and the account # otherwise our staff will ship the goods out with freight being charged. Once the order is dropped off to First Air Cargo in Winnipeg we will notify you with an email and the waybill #. Once the order is enroute via Rankin Inlet to your community we will send an email letting you know it has left Winnipeg. It is your responsibility to follow up with your local First Air handler to find out if your order is arriving. Most orders that make it to Rankin Inlet will go on the next day flight or that evening, but NOT usually the same day. It is the customer’s responsibility to ensure all boxes on the order are accounted for and are in useable condition. We suggest opening any cooler boxes in winter at the cargo location and confirm this and in summer open any freezer boxes. Any claims due to the goods must be filed with First Air.
We use Calm Air from Winnipeg to the Kivalliq Region exclusively. We have rates for furniture, groceries, snow mobiles, and ATV’s. We will notify you of the charges before shipping.
We use Perimeter Air for Northern Manitoba communities. We do not have a freight rate so all charges will be at cost plus 5% handling and added to your total bill.